Episode 17

Apr 14, 2023

The Two-Sided Marketplace One: Kaelin Burns, Balancing 2 Sets of Customers & Adverse Impact Testing

Kaelin Burns shares how an American Literature major translated nicely into Product Management. She reveals why PMs are likely good essayists and intuited a lost chapter from Teresa Torres’ book, “Continuous Discovery Habits.” She also provides tips and tricks from her career working on two-sided marketplace discusses the importance of adverse impact testing; especially when it comes to AI tools to identify potential unintended impact of biases baked into the system.